Terms and Conditions - Gardener Ruislip
Welcome to Gardener Ruislip. These Terms and Conditions govern your use of our gardening services. By engaging our services, you agree to comply with and be bound by the following terms. Please read them carefully.
1. Services Provided
Gardener Ruislip offers a range of gardening services, including but not limited to lawn maintenance, hedge trimming, planting, landscaping, and garden design. We strive to deliver high-quality services tailored to your specific needs.
2. Booking and Scheduling
Bookings can be made online or by phone. We aim to accommodate your preferred schedule, but service availability is subject to our current bookings and resource allocation. We recommend scheduling services at least two weeks in advance to ensure availability.
2.1. Confirmation
Upon booking, you will receive a confirmation via email or SMS. Please review the details carefully and notify us of any discrepancies immediately.
2.2. Changes and Cancellations
If you need to modify or cancel your booking, please inform us at least 24 hours in advance. Cancellations made within 24 hours of the scheduled service may incur a cancellation fee.
3. Payment Terms
Payment for services is due upon completion unless otherwise agreed upon in writing. We accept various payment methods, including credit/debit cards, bank transfers, and cash payments.
- Invoices: Invoices will be issued upon completion of services.
- Late Payments: Late payments may be subject to additional charges.
- Refunds: Refunds are available for services not rendered as agreed.
4. Service Guarantee
We are committed to providing excellent gardening services. If you are not satisfied with our work, please contact us within 48 hours so we can address and resolve the issue promptly.
5. Customer Responsibilities
Customers are responsible for:
- Providing clear access to the property.
- Informing us of any specific requirements or restrictions.
- Ensuring that pets are secured during service times.
6. Liability
Gardener Ruislip is not liable for any damage caused by pre-existing conditions or unforeseen circumstances. We take necessary precautions to protect your property, but certain elements are beyond our control.
6.1. Insurance
We carry comprehensive insurance to cover any accidental damages during service delivery. Details of our insurance coverage can be provided upon request.
7. Health and Safety
We adhere to all relevant health and safety regulations to ensure the well-being of our staff and clients. Please inform us of any health concerns or conditions that may affect the delivery of our services.
8. Intellectual Property
All content provided by Gardener Ruislip, including designs and plans, are our intellectual property. Unauthorized use or reproduction is prohibited.
9. Privacy Policy
Your privacy is important to us. We collect and use personal information solely for the purpose of providing our services. We do not share your information with third parties without your consent, except as required by law.
10. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in the UK.
11. Amendments to Terms
Gardener Ruislip reserves the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of the revised terms.
12. Force Majeure
We are not liable for any failure to perform our obligations due to events beyond our control, including natural disasters, pandemics, or other unforeseen circumstances.
13. Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
14. Entire Agreement
These Terms and Conditions constitute the entire agreement between you and Gardener Ruislip regarding the use of our services, superseding any prior agreements or understandings.
15. Contact
For any questions or concerns regarding these Terms and Conditions, please contact our customer service team.